Policies

At Vivaxa, we are committed to protecting the privacy and data of our clients and visitors. We have implemented policies that ensure the confidentiality, integrity, and availability of all information collected and processed by our website and services. We aim to be transparent in our data collection and processing practices and strive to comply with international privacy laws and regulations. This page outlines our policies, including our privacy policy, terms of service, and cookie policy, among others. By using our services, you agree to these policies and any updates made to them.

Introduction

VIVAXA® respects the privacy of its customers and website visitors and is committed to protecting the personal information that it collects. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with applicable privacy laws and regulations.

1 - What Information Do We Collect?

We may collect the following types of personal information:

Contact information (such as your name, email address, phone number, and mailing address)
Payment information (such as your credit card number or other financial account information)
Login credentials (such as usernames and passwords)
Social media account information (such as login credentials and profile information)
Device and browser information (such as your IP address, browser type, and operating system)
Other information that you provide to us voluntarily (such as survey responses or feedback)

2 - How Do We Use Your Information?

We may use your personal information for the following purposes:

To provide and improve our services
To communicate with you about our services and promotions
To process and fulfill your orders
To customize your experience on our website
To conduct market research and analyze trends
To comply with legal and regulatory requirements

3 - How Do We Protect Your Information?

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or use. We limit access to your personal information to those who need to know it for the purposes outlined in this Privacy Policy.

3 - How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4 - Do We Share Your Information with Third Parties?

We may share your personal information with third parties in the following circumstances:

To process your orders and payments
To provide customer support services
To comply with legal and regulatory requirements
To enforce our policies and protect our rights and property
To third-party service providers who perform services on our behalf (such as website hosting, payment processing, and analytics)

5 - Your Rights and Choices

You have the right to access, correct, or delete your personal information that we hold. You may also have the right to object to certain types of processing or to restrict the use of your personal information. To exercise your rights, please contact us using the information provided below.

6 - Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and legal obligations. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

TERMS & CONDITIONS

These terms and conditions ("Terms") govern your use of Vivaxa's website, products, and services (collectively, "Services"). By using our Services, you agree to these Terms. If you do not agree with any of these Terms, you should not use our Services.

Use of Services You may use our Services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account and any associated login credentials. You are also responsible for all activities that occur under your account. We reserve the right to terminate your account or restrict your access to our Services at any time, with or without notice, for any reason.
Intellectual Property All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Vivaxa or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
Privacy We collect and process personal data in accordance with our Privacy Policy. By using our Services, you consent to our collection and processing of personal data as described in the Privacy Policy.
Disclaimers Our Services are provided on an "as is" and "as available" basis without any representations or warranties, express or implied. We do not warrant that our Services will be uninterrupted or error-free, nor do we make any guarantees as to the accuracy or completeness of any content or information provided through our Services.
Limitation of Liability Vivaxa and its affiliates, directors, officers, employees, agents, and licensors will not be liable to you for any indirect, consequential, special, incidental, or punitive damages arising out of or relating to your use of our Services. Our liability to you for any claim arising out of or in connection with these Terms will be limited to the greater of the amount paid by you to us for the Services or USD 100.
Governing Law and Jurisdiction These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any legal action arising out of or in connection with these Terms shall be brought in the courts of the United Arab Emirates.
Modification of Terms We reserve the right to modify these Terms at any time by posting the revised terms on our website. Your continued use of our Services after any such modification constitutes your acceptance of the revised Terms.
Entire Agreement These Terms constitute the entire agreement between you and Vivaxa with respect to the use of our Services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Vivaxa.

REFUND POLICY

We at Vivaxa strive to provide the best services to our clients. In case a client is not satisfied with our services, we offer a refund subject to the following conditions:

The client must notify us of their intention to seek a refund within 7 days of signing up for our services and will be processed within 30 business days.
We will review the client's account to verify their usage of our services and determine the reason for their dissatisfaction.
If we find that the client has not used our services as intended, we reserve the right to refuse a refund.
If we determine that our services did not meet the client's expectations or were not up to the promised standards, we will offer a full refund.
Refunds will be made to the original payment method used by the client.
It may take up to 10 business days for the refund to reflect in the client's account from the day of transfer.

Please note that this refund policy applies only to the services provided by Vivaxa and not to any third-party services used in conjunction with our services. We do not offer refunds for any third-party services.

COOKIE POLICY

At Vivaxa, we use cookies to enhance our users' experience and improve our services. This Cookie Policy explains how we use cookies, what types of cookies we use, and how users can manage their cookie preferences.

What Are Cookies? Cookies are small text files that are stored on a user's device when they visit a website. Cookies enable the website to remember the user's preferences and activities on the website, which improves the user's experience.

How We Use Cookies We use cookies for the following purposes:

To provide and improve our services
To analyze how users interact with our website
To personalize the user's experience
To show advertisements that are relevant to the user

Types of Cookies We Use We use two types of cookies: session cookies and persistent cookies. Session cookies are temporary cookies that are deleted when the user closes their browser. Persistent cookies remain on the user's device until they expire or the user deletes them.

Managing Cookie Preferences Users can manage their cookie preferences through their browser settings. Users can choose to block or delete cookies, or they can choose to accept cookies from certain websites. However, please note that blocking or deleting cookies may affect the user's experience on our website.

Updates to This Policy We may update this Cookie Policy from time to time. Users are advised to review this page periodically to stay informed about any changes.

COPYRIGHT AND INTELLECTUAL PROPERTY POLICY

Vivaxa is committed to respecting the intellectual property rights of others and expects its users to do the same. This policy outlines our procedures for handling claims of copyright and other intellectual property infringements.

Copyright Infringement Claims If you believe that your copyright has been infringed, please provide us with the following information:

A description of the copyrighted work that you claim has been infringed
The location on our website where the infringing material is located
Your contact information, including your name, address, phone number, and email address
A statement that you have a good faith belief that the use of the copyrighted material is not authorized by the copyright owner, its agent, or the law
A statement that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

Once we receive your infringement claim, we will take the necessary steps to investigate the claim and remove the infringing material if necessary.

Intellectual Property Infringement Claims If you believe that your intellectual property has been infringed, please provide us with the following information:

A description of the intellectual property that you claim has been infringed
The location on our website where the infringing material is located
Your contact information, including your name, address, phone number, and email address
A statement that you have a good faith belief that the use of the intellectual property is not authorized by the owner, its agent, or the law
A statement that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf

Once we receive your infringement claim, we will take the necessary steps to investigate the claim and remove the infringing material if necessary.

Counter Notification If you believe that your material was removed or disabled as a result of a mistake or misidentification, you may file a counter notification with us. Your counter notification must include the following:

Your contact information, including your name, address, phone number, and email address
The location on our website where the material was located before it was removed
A statement that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification
A statement under penalty of perjury that you have a good faith belief that you have the right to use the material
Your signature

Upon receipt of a counter notification, we will forward it to the original claimant and take the necessary steps to reinstate the material if necessary.

Updates to This Policy We may update this Copyright and Intellectual Property Policy from time to time. Users are advised to review this page periodically to stay informed about any changes.

SECURITY POLICY

At Vivaxa, we take the security of our clients and their information seriously. We use industry-standard security measures and protocols to ensure that your data is safe with us.

Data Protection: We use advanced data protection techniques to secure our clients' data from unauthorized access, alteration, or misuse.

Encryption: We use encryption technology to ensure that all data transmitted between our servers and clients are secure.

Access Control: We implement strict access control measures to ensure that only authorized personnel can access our clients' data.

Third-Party Service Providers: We only work with third-party service providers who meet our high standards for security and confidentiality.

Regular Audits: We conduct regular audits to ensure that our security measures are up-to-date and effective.

However, no security system can be 100% secure. Therefore, we cannot guarantee the absolute security of our system or that unauthorized persons will not be able to defeat our security measures.

In the unlikely event of a data breach, we will inform our clients promptly and take immediate steps to mitigate any potential harm.